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Cobbaï fuels product, marketing & care teams
with the right customer insight at the right time.

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They trust us

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Fuel teams with the voice of customer

Get inspired by the best

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Christina Bassinet-Cooper

Christina Bassinet-Cooper

https://fr.linkedin.com/in/christinaecooper
Voice of Customer Program Manager at ManoMano

"Fast implementation with excellent support. Cobbaï allowed us to centralize different data sources in one place to get an overview of our partners' feedback and to easily exploit the information in a clear and visual way thanks to its powerful AI."

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Barthélémy Kiss

https://fr.linkedin.com/in/bartkiss
COO at Powder.gg

"Cobbaï allows us to qualify thousands of textual data present on our platform in a few clicks, which allows us to precisely qualify trends giving rise to concrete product actions (development of new features)."

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Anne-Charlotte Cornut

https://fr.linkedin.com/in/anne-charlotte-cornut-a7693560
Business Operation Program Manager at PayFit

"Algorithm efficiency, interface ergonomics, activation of semantic analysis, all these aspects are constantly improving. Beyond simply getting to grips with the tool, the Cobbaï team provides its expertise to help us formalize our needs."

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Profile picture Romain Vital Durand

Romain Vital Durand

https://fr.linkedin.com/in/romain-vitaldurand
Project Leader at Veolia Water

"Cobbaï helped me to analyze the answers of an internal survey. It was easy to learn and the support was excellent. The artificial intelligence produced relevant clusters that allowed me to go faster in the analysis and to produce visuals on which to communicate."

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Florian Arderighi

https://www.linkedin.com/in/florian-arderighi/
Head of Product at Smallable

"At Smallable, we collect over 200 customer verbatims per day directly on our site. This data is very valuable in helping us prioritize our product roadmap and design the best solutions to improve the customer experience. However, it takes far too much time to qualify and analyze each piece of feedback. We chose to work with Cobbaï to help us process all this data more productively thanks to their AI and their interface that lets us take control of the categorization. Our product team can now focus more on analyzing problems and designing solutions rather than on qualification. This is a significant time saver that will turn into a gain for the user experience and ultimately a gain on conversion."

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Tony Mortier

https://www.linkedin.com/in/tony-mortier-188a0b3b/
Head of Customer Care at Pumpkin

"Cobbaï is a motivated and dedicated team that, once launched, allowed us to optimize our processes, accelerate our response time and accept a strong increase in load while optimizing our resources. The data that Cobbaï extracts is indispensable in rationalizing a roadmap. Test the..."

Automate your customer-centricity

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Collect
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Don't miss anything anymore! Capture frustrations along the customer journey. Connect all sources of feedback (surveys, tickets, reviews, social networks...) to Cobbaï.
All customer feedback is centralized in one place. #Omnichannel
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Analyze
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Thanks to unsupervised clustering algorithms, Cobbaï detects trends hidden in customer verbatim. Artificial intelligence automatically identifies the most impactful trends.
The Voice of Customer is automatically formalized. #Systematic #Reliable #RealTime
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Distribute
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Cobbaï's triggers automate the delivery of customer insights across the company. The voice of customer helps business teams in their daily tasks (ticket processing, product roadmap prioritization, brand management).
The right information to the right person at the right time. #CustomerCentric

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Talk to an expert!

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Théobald Le Louarn
Product Expert @ Cobbaï
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Theobaldo Los Louarnos
Care Expert @ Cobbaï
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Théobald Von Louarnen
Marketing Expert @ Cobbaï

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