Cobbaï fuels product, marketing & care teams
with the right customer insight at the right time.
Deal with increasing customer feedback to keep customers happy
on the average time-to-close
Adopt a co-design strategy to develop the right products and services
customer feedback taken into account in the product roadmap
Build customer loyalty by analyzing their opinions to differentiate yourself from the competition
points on NPS
"Fast implementation with excellent support. Cobbaï allowed us to centralize different data sources in one place to get an overview of our partners' feedback and to easily exploit the information in a clear and visual way thanks to its powerful AI."
"Cobbaï allows us to qualify thousands of textual data present on our platform in a few clicks, which allows us to precisely qualify trends giving rise to concrete product actions (development of new features)."
"Algorithm efficiency, interface ergonomics, activation of semantic analysis, all these aspects are constantly improving. Beyond simply getting to grips with the tool, the Cobbaï team provides its expertise to help us formalize our needs."
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"Cobbaï helped me to analyze the answers of an internal survey. It was easy to learn and the support was excellent. The artificial intelligence produced relevant clusters that allowed me to go faster in the analysis and to produce visuals on which to communicate."
"At Smallable, we collect over 200 customer verbatims per day directly on our site. This data is very valuable in helping us prioritize our product roadmap and design the best solutions to improve the customer experience. However, it takes far too much time to qualify and analyze each piece of feedback. We chose to work with Cobbaï to help us process all this data more productively thanks to their AI and their interface that lets us take control of the categorization. Our product team can now focus more on analyzing problems and designing solutions rather than on qualification. This is a significant time saver that will turn into a gain for the user experience and ultimately a gain on conversion."
"Cobbaï is a motivated and dedicated team that, once launched, allowed us to optimize our processes, accelerate our response time and accept a strong increase in load while optimizing our resources. The data that Cobbaï extracts is indispensable in rationalizing a roadmap. Test the..."
